Returns & Exchanges
Make a Return
We will gladly accept your return of UNUSED merchandise within 60 days from the date of purchase on footpetals.com. Exchanges are not available at this time.
If there is a defect, please contact our customer service team directly at 1-800-785-9565.
You will need to use the return form enclosed in your package for the return. Then, simply add postage and send back to our warehouse at:
MBM Logistechs/Foot Petals Returns
931 Seville Road
Wadsworth, OH 44281
Need to return your Cushionology gel slippers? Click here for information.
Cancel Your Order
Once you have placed your order, your order cannot be modified again online. If you believe there is an error in your order, please contact Customer Service at 1-800-785-9565, or e-mail us. Please have the order number on hand, which can be found in your order confirmation e-mail.
Footpetals.com reserves the right to cancel any order at any time. Should your order be cancelled, you will be notified via email. You will not be charged for any cancelled order.
Some of the reasons for cancelling an order may include:
- Item(s) unavailable
- Complications in the payment processing
- Duplicate order
- Unable to ship to address provided
- Customer Request
Order by Phone
If you’d like to place an order over the phone, please browse footpetals.com and write down the style names and #`s you’d like to purchase (the style number is a 5 digit code, like FP200 or FP052), as well as your preferred color.
Then, simply call our customer service department at 1-800-785-9565, 24 hours a day, 7 days a week. The same shipping methods and charges apply, and you will be able to track your order online.
Sign Up for Footpetals.com E-mails
Join our e-mail distribution list to receive updates and special offers via the following methods:
- Registering for an account on Footpetals.com.
- Subscribing to our mailing list via the footer of every page on Footpetals.com.
- Subscribing via a sweepstakes or promotion.
- Making a purchase on Footpetals.com.
Unsubscribe from Footpetals.com E-mails
- You have the option to opt-out of receiving e-mails from Footpetals.com during checkout. Please note that if you are already on our list and have been receiving e-mails from footpetals.com, opting out during checkout will not remove you from our list.
- There is an unsubscribe link from any footpetals.com e-mail you receive.
- You may simply use our contact us form, or contact us directly, to be removed from our
Signed Up but Not Receiving E-mails?