- Foot Petals F.A.Q.
- Are the cushions reusable and can the cushions be transferred from shoe to shoe?
- Will the cushions make my feet sweat even more?
- Can you place Heavenly Heelz lower in the shoe rather then near the top?
- How can you clean the cushions?
- Why do some cushions crack?
- Do Foot Petals products help women with Osteoporosis and bunions?
- Do you have a kit with all products?
- Are the slippers washable? If so, how do you recommend washing and drying?
- Tips for perfect cushion placement...
- I bought a pair of shoes that are too big for me, Can your products help my shoe fit better?
- I can't figure out how to use your shoe pen. There is a brush on the end but where does the polish come out? I have shaken it and pushed, but it does nothing.
- How do I remove Foot Petals cushions from my shoes?
- How thick are your cushions?
- How do I Return or Exchange my order?
Are the cushions reusable and can the cushions be transferred from shoe to shoe?
Once a Foot Petals cushion is placed in a pair of shoes we suggest you keep them in the same pair of shoes, moving the cushions from shoe to shoe will break down the adhesive. Once a cushion is placed in a shoe they will last the LIFETIME of the shoe.
Will the cushions make my feet sweat even more?
No, the material PORON that our cushions are made of is designed to repel moisture thus keeping feet cool, dry, and sexy.
Can you place Heavenly Heelz lower in the shoe rather then near the top?
Yes, Heavenly Heelz and most of our other cushions can be placed anywhere in the shoe to alleviate pressure or friction.
How can you clean the cushions?
Cushions can be cleaned with a mild soap, a wash cloth, and just wiped clean.
Why do some cushions crack?
If the cushion is accidentally stretched while placing inside the shoe the cushion may crack. If this occurs the cushion may eventually tear, and it should be replaced.
Do Foot Petals products help women with Osteoporosis and bunions?
Foot Petals products absorb shock to feet, bones, and tissue, therefore helping to reduce pain caused by wearing shoes.
Do you have a kit with all products?
Yes, we offer many kits with all of our fabulous cushions in several assorted styles and colors. Just take a look at the Gift Sets under the Products section then pick one that best fits your style. Foot Petals Gift Sets make wonderful gifts for yourself or that special fashionista in your life.
Are the slippers washable? If so, how do you recommend washing and drying?
The Spalux Slippers are washable, just put them in your washer on a gentle/ delicate cycle. To dry, place in dryer on a low heat cycle.
Hostess Slippers can be cleaned by wiping down the surface with a gentle soap and water mixture.
Tips for perfect cushion placement...
- To ensure the cushion is placed in a most comfortable spot without having to stick, remove, and replace; only expose a small portion of the adhesive, so it is easy to test and move if not happy with the placement.
- Tip Toes and Killer Kushionz should be placed starting right behind your toes at the ball-of- foot area.
- Tip Toes should be placed with widest part of the Tip Toe aligned with the widest part of the shoe.
- All cushions can by cut and customized to fit in tight or narrow areas that might need some cushioning to help relieve friction.
I bought a pair of shoes that are too big for me, Can your products help my shoe fit better?
Yes, you're going to want to use Tip Toes or Killer Kushionz along with Heavenly Heelz. These will help keep your feet in the right place in the shoe and make them fit better. If for some reason the shoe is still too big, add another cushion and the shoe should now fit properly.
Tip: Any of our cushions can be layer on top of each other in order to help you achieve that "perfect fit".
I can't figure out how to use your shoe pen. There is a brush on the end but where does the polish come out? I have shaken it and pushed, but it does nothing.
Twist the bottom of the Shoe Polish Pen counter-clock-wise until polish begins to come out, than apply to outside of clean, dry shoes.
How do I remove Foot Petals cushions from my shoes?
Slowly and carefully work the cushion off of the shoe. Follow up with an adhesive eraser to remove any extra adhesive that remains on the shoe.
How thick are your cushions?
All Foot Petals cushions are 1/8" thick except Amazing Arches. Amazing Arches are 5/8" thick.
How do I Return or Exchange my order?
A return/exchange form is included in each package. Click here for a printable return and exchange form. Please fill out the form and include along with all the items you wish to return. Indicate whether you would like a refund or an exchange. If you choose to exchange your items be sure to specify item, color, and size and fill out the exchange portion on the form. Please keep a copy for your own documentation. Requests for pre-paid shipping labels can be emailed to customerinfo@footpetals.com
Return Address
Please send all Footpetals.com returns and exchanges, as well as return/exchange forms to the following address:
FootPetals Distribution Center
Attn: Returns
931 Seville Rd.
Wadsworth, OH 44281
Please allow 10 days for your order to be processed and a credit to be issued. We process returns immediately upon opening your package. As soon as we process your return, it will be listed to your account as refunded and we will e-mail you a confirmation notice.