We will gladly accept your return of UNUSED merchandise within 60 days from the date of purchase on footpetals.com. Exchanges are not available at this time.

If there is a defect, please contact our customer service team directly at 1-800-785-9465.

You will need to use the return form enclosed in your package for the return. If you do not have the form, please download it here. Then, simply add postage and send back to our warehouse at:

• MBM Logistechs/Foot Petals Returns
• 931 Seville Road
• Wadsworth, OH 44281

If you’d like to place an order over the phone, please browse footpetals.com and write down the style names and #’s you’d like to purchase (the style number is a 5 digit code, like FP200 or FP052), as well as your preferred color.

Then, simply call our customer service department at 1-800-785-9565, Mon-Fri 9am-10pm EST, Sat-Sun 9am-8pm EST.

The same shipping methods and charges apply, and you will be able to track your order online.

Browse Footpetals.com and select any items you’d like to purchase. When you are on the product detail page, you can click Add to Shopping Bag. When finished shopping, you may click the Shopping Bag in the upper right corner to begin the checkout process.

During checkout, we ask for your shipping, billing, and credit card information.

Once you have confirmed your order, you will receive two e-mails:

• The first e-mail will be sent immediately to the e-mail address you provided during checkout, to confirm the order. This e-mail will contain your order number. You will need this number to track your order online, or to make a return or exchange at a later date.
• The second e-mail will be sent once the order has been processed and shipped from our distribution center. This e-mail will contain the USPS or UPS tracking number for your purchase.

Order Processing, Ship and Delivery Schedule

• Orders placed Sunday through Thursday generally ship the following day.
• Orders placed Friday, Saturday and Sunday ship Monday.
• Orders do not ship weekends or weekday Holidays.
• Arrival dates exclude Holidays and Weekends.

• Standard USPS Ground: Arrives in 3-10 business days, $3
• Fedex 2-day: Arrives 2 days from ship date, $25
• Fedex Next Day: Arrives 1 day from ship date, $30
• USPS International: Arrives 2-4 weeks from ship date, $25

• Orders using Standard Shipping may take up to 48 hours to process before shipping.
• Expedited orders are shipped the next business day (see ship schedule above).
• Footpetals.com ships to the U.S., Canada, Australia and the UK.
• Footpetals.com ships to military post offices and PO Boxes using USPS. Expedited shipping is not available for military post office addresses or PO Boxes.

When required, we collect sales tax on orders shipped to the following states: Ohio, Texas, New York, and California.

Sales tax is based on the shipping address, and is computed as a percentage of your merchandise plus shipping total. If applicable, the tax amount will be displayed on the Order Confirmation page prior to completing your order.