Help Topics
- How can I reach someone regarding my web order?
- Does Foot Petals ship internationally?
- How much will it cost to ship my order?
- How long will it take for my order to arrive?
- How is sales tax determined?
- What if an item is backordered or unavailable?
- What is your Return/Exchange policy?
- How do I Return/Exchange my order?
- What forms of payment do you accept online?
- How do I use a promotional code online?
- Does Foot Petals offer a catalogue?
- Can I have my order gift wrapped?
- How can I receive special offers and updates from Footpetals.com?
If you have any questions regarding an order placed on-line, please feel free to call us via our toll-free number at 1-866-TIP-TOES (847-8637).
Please call us during normal business hours (Monday thru Friday 8:00am - 5:00pm PST) and you may speak with someone from Customer Service.
For written inquiries, please email us at admin@footpetals.com.
Foot Petals does offer international shipping.
Foot Petals offers free USPS shipping on all domestic orders. All international orders will incur a flat rate of $12.95. Foot Petals does offer expedited shipping via UPS.
Fees for orders shipped via UPS are calculated based on destination and weight.
USPS 7-10 Business days
UPS Ground: 3-5 Business days, UPS 3-Day Select: 3 Business days, UPS 2-Day Air: 2 Business days, UPS Next Day Air: 1 business day
Orders are processed immediately and are generally shipped within 2 business days.
Next Day orders are processed and shipped the same day order is placed, if received by 2:00 p.m. EST.
All orders placed after 2:00 pm Eastern Standard Time requiring expedited shipping will not be processed until the next business day.
UPS Ground: 3-5 Business days, UPS 3-Day Select: 3 Business days, UPS 2-Day Air: 2 Business days, UPS Next Day Air: 1 business day
Orders are processed immediately and are generally shipped within 2 business days.
Next Day orders are processed and shipped the same day order is placed, if received by 2:00 p.m. EST.
All orders placed after 2:00 pm Eastern Standard Time requiring expedited shipping will not be processed until the next business day.
The sales tax rate is determined by the location where the merchandise is being shipped.
If an item is listed as unavailable, click on the Notify Me link, enter your e-mail address and click submit to be notified when this item is back in stock.
We will gladly issue a refund or exchange for the value of any Footpetals.com merchandise returned within 90 days of purchase.
All returns must be shipped in their original packaging and in their original condition, unless damaged. We will refund the whole amount of the order minus the shipping cost.
A return/exchange form is included in each package. Click here for a printable return and exchange form.
Please fill out the form and include along with all the items you wish to return. Indicate whether you would like a refund or an exchange.
If you choose to exchange your items be sure to specify item, color, and size and fill out the exchange portion on the form. Please keep a copy for your own documentation.
Return Address
Please send all Footpetals.com returns and exchanges, as well as return/exchange forms to the following address:
FootPetals Distribution Center
Attn: Returns
931 Seville Rd.
Wadsworth, OH 44281
Please allow 10 days for your order to be processed and a credit to be issued. We process returns immediately upon opening your package. As soon as we process your return, it will be listed to your account as refunded and we will e-mail you a confirmation notice.
Return Address
Please send all Footpetals.com returns and exchanges, as well as return/exchange forms to the following address:
FootPetals Distribution Center
Attn: Returns
931 Seville Rd.
Wadsworth, OH 44281
Please allow 10 days for your order to be processed and a credit to be issued. We process returns immediately upon opening your package. As soon as we process your return, it will be listed to your account as refunded and we will e-mail you a confirmation notice.
We accept the following credit cards at Footpetals.com:
Visa
MasterCard
American Express
Discover
Visa
MasterCard
American Express
Discover
To redeem a promotional code, please enter the code in the coupon code box on the checkout page and then click apply coupon.
After entering the promotional code, offer adjustments will be made to order at checkout.
Foot Petals does offer a catalogue. Please Click here to request a catalogue. Fill in all required fields.
Foot Petals offers gift wrapping for a fee of $5.00. Please click on the add gift wrap icon on the check out page and a fee will be applied to your order.
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